I am a Supervisor at a Super-Center in northern Indiana. I think the public should understand how customer service works on a phone call. First we need to map out the management. One store manager, 2 co-managers, 7-assistant managers, 6 zone managers, and 7 to 8 department managers, 6 or 7 customer service managers. All of the managers, manage the rest of the employees, we will call them all part-time,lol. The only other full-time people are the unloaders we will refer to them as slaves. When a customer calls in, everyone with a walkie-talkie is asked to pick up line 2 or whatever! Everyone will expect the other to pick it up, so no one picks it up. Customers will call back multiple times trying to get someone of authority to answer the phone. Ive seen it take over multiple calls and 30 mins to get some kind of management to answer a call. I don't think Sam Walton designed it this way!
Friday, March 09, 2012
Monday, March 05, 2012
Target Acquires Wal-Mart Stores, Inc.
In an aggressive bid to oust rival Walmart, Target Store of Minneapolios, Minnesota, has purchased 51% of Walmart stock, and now holds the controlling interest in Wal-Mart Stores, Inc.
The move shocked industry analysts who had heard nothing of the takeover until it was announced by Target CEO, Gregg W. Steinhafel, at a news conference this morning. Steinhafel said the move consolidates two of America's largest corporations which will now work together to proudly represent U.S. interests around the globe.
The Target Corporation, originally the Dayton Dry Goods Company was founded in 1902. It was the second-largest discount retailer in the United States. The purchase of Wal-Mart Stores, Inc. now makes it number one.
Posted by Kenneth J. Harvey at 4:57 PM